The Good & the Bad of #Sandy

Hurricane Sandy has effected many people on the East Coast, including myself this past week.  Not only was I not able to use my apartment in New York City on any normal level, but I was prevented from even going home to avoid it, because my home is in New Jersey. When I realized the […]

Best Buy – Best Creativity in Customer Service

For this blog entry I have chosen to evaluate a case of customer service and what the company did well, or not so well in some cases.  In this particular case however, Best Buy treated customer service as a very important aspect of their business, which many companies do not come even close to doing. […]

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